Terms of sale

Any participation in one of our activities implies acceptance of the conditions mentioned below.


Private course : a deposit of 30% of the amount of the course will be requested when registering for private course. The balance must be paid the day before the start of the course at the latest.

Collective course : a 50% deposit will be requested upon registration. The balance must be paid the day before the start of the course at the latest.

Minors must have the permission of their parents or caregivers. For some activities they must be accompanied by a responsible adult if not a minimum age may be required.


Unless otherwise stated, our prices correspond only to the fees of the guide, the leader, the climbing or mountain bike instructor.

In winter, for Mountain Leaders it includes snowshoes and a stick, and for guides it only includes the loan of collective and individual safety equipment (ropes, harnesses, DVA, shovels, probes).

In particular, they do not include: accommodation, meals and equipment rental. In the case of an outing of one day or more, accommodation and meals for the mountain guide or the mountain leader are the responsibility of the participants (to be shared between them).

For mountain biking in summer: pack sale. Prices include the instructor’s fees and depending on the formula, the price of renting a mountain bike + protection from our partner rental company Sport Émotion and the price of the mountain bike pass package for the ski lifts paid to SATA.

Supervisory professionals

A snowshoes guide, mountain guide or climbing instructor is assigned to you upon validation of the reservation by payment of deposit and / or balance. The latter may very well have to be replaced by another equivalent professional if necessary (illness, accident, other). This can in no case generate a request for price reduction or reimbursement or cancellation.

Cancellation – program modification – reimbursement

A collective outing can be canceled if the number of participants is insufficient: registrants will then be fully refunded, but will not be able to claim any compensation.

In mountaineering, hiking, snowshoeing, ice climbing or skiing, the weather, bad mountain conditions or the level of the participants can lead to program changes. In this case, participants will not be able to claim any refund. In the event of a change of objective, the price of the substitute course will apply.

For an outing supervised by a high mountain guide, if the participant withdraws less than 48 hours before the outing, the total amount may be retained. Likewise, in the case of a participant interrupting the activity of their own doing.

For an outing supervised by a mountain leader, climbing or mountain bike instructor, in the event of the participant withdrawing less than 24 hours before the outing, the total amount may be retained. In the event of cancellation, please send an email to contact@guides2alpes.com with the title Cancellation followed by the date of the outing or, if necessary, by telephone at +33 4 76 11 36 29 or +33 6 56 85 15 26.

Failure to comply with safety instructions such as participation in an activity by not respecting the level requirements (technical and physical) detailed on the technical sheet or by presenting equipment that does not comply with that requested in this same technical sheet, may justify exclusion of the client from the activity. This exclusion, pronounced for security reasons, will not be refunded.

The cancellation or postponement of an outing (for unfavorable weather conditions for example) can only be decided by the professional supervising the activity at the time of the appointment, or the day before going up to the refuge. In this case – and in this case only – the outing will be fully refunded.

If the participant does not show up for an outing, for any reason whatsoever, no refund will be made.

We cannot be held responsible for any unfavorable changes in weather conditions. In the event of stopping an activity beyond our control (weather forecast, ski lifts, field safety, etc.), there will be no refund.

In the case of a trip cancelled by the guide from a refuge, the refund is not total: it excludes a half-day guide allowance covering the ascent to the refuge (to be shared between the participants).

The guides office cannot under any circumstances be held responsible for a late or partial opening as well as a premature closure of the ski lifts and the ski area. Such a situation will not give rise to the right to any refund.

Details relating to the first mountain bike session: Your instructor is the sole judge of your ability to start or continue a mountain bike ride. During of your first outing, time to learn the fundamentals will be necessary before setting off on the mountain bike trails. In the event that these fundamentals are not acquired, your instructor will bring you back to our premises and you will benefit from a partial refund.


For the smooth running of the activities and out of respect for the other participants, the client must present himself at the exact date and time at the meeting place. Otherwise, his participation in the outing may be refused.


Unless specified, access to the place of activity is by carpooling. So bring the keys to your vehicle.

Physical condition

Participants should arrive in adequat physical form and with sufficient preparation for the activity they wish to perform. Special health problems, with or without medical treatment, must be reported upon registration.

Dangers – safety

The Client is aware of the sporting or even extreme nature of some of the activities offered.

The practice of mountain activities involves the acceptance of a natural and objective risk (falling rocks or seracs, crevasses, avalanches, etc.). Supervision by a professional cannot make the activity completely risk free. Participation in our activities implies a certain autonomy: participants must ensure their safety and that of others, in particular by scrupulously applying the instructions set by the supervisor.

The client refrains from any personal initiative in the context of activities likely to endanger his safety, that of other participants or that of accompanying professionals.


The insurance of the professional who supervises you covers your search and rescue costs, as well as your civil liability during the activity.

Check that you are properly insured in a complementary manner (medical costs, repatriation, etc.).

In summer for mountain biking you can take out individual insurance offered by SATA Deux Alpes (Assur’Gliss de Gras Savoye Montagne) for an amount of €3.50 per day when you register at the Gravity mountain bike school. Bike – Guides 2 Alpes.

Equipment insurance: mountain bikes are designed and manufactured for intense use in the mountains, However, a fall can cause breakage. If this is the case, our rental partner undertakes to charge you only for the amount of the broken part, not including the cost of labor. Find out about the content of your insurance contracts. You can also take out equipment insurance from our rental partner (Sport Émotion) for €12 per outing when you register for the Gravity Bike – Guides 2 Alpes mountain bike school.

Image rights

The Guides’ Office may use the photos taken during the activities for promotional purposes. If participants do not wish to appear on this media, they must notify the office.

Personal data

The customer’s personal data is subject to computer processing for the processing of purchases of activities and stays. In order to enable customers’ orders to be fulfilled, this information will also be communicated to the guides office partners. In addition, and subject to the express consent of customers, their data may be used for commercial prospecting purposes.

In accordance with the law “Informatique et Libertés” of January 6, 1978, the customer has the right to access, rectify and delete information concerning him as well as a right to oppose the processing of his data. These rights can be exercised at the office of guides in Les 2 Alpes, at the following postal address: 4 place des Deux Alpes, BP 59 – 38860 Les Deux Alpes or at the following email address : contact@guides2alpes.com

Consumer mediation

In accordance with article L.612-1 and articles L.616-1 and R.616-1 of the Consumer Code, we have contracted with a competent professional mediator.

Société de médiation professionnelle

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